Help
Track your order
In short
- Follow your order with the order number and your e-mail address.
- The first scan can take a day to appear.
- Write to us if the parcel is clearly late.
1. Where is my parcel
Enter your order number and the e-mail address you ordered with: the order’s status, its items and, once it has shipped, the carrier’s tracking link appear below.
A tracking number can take a day to show its first scan, and that is normal. The order is picked and packed in 2 days, and the delivery time then depends on the country. These are estimates, and for countries without their own shipping rate the delivery time varies; the delivery time for each country is on the shipping and delivery page.
2. Need help with an order
If the parcel is clearly late, if the status has not moved for several days, or if something arrived damaged, write to [email protected] with the order number or use the contact form. We reply within 1 business day and we chase the carrier ourselves.
What to do about a damaged, missing or wrong item is set out on the shipping and delivery page.